Frequently Asked Questions

Q. I am staying in a hotel in Melbourne, can the hired items be available at the hotel before I arrive?

A. Yes, just confirm your arrival details and we will ensure the hired goods are available at reception when you check in.

Upon checking out, just leave the goods at reception and we will arrange pick up with the hotel/apartment.

If you are staying at a private residence with family or friends, we can also organise with them to have your hire goods ready before you arrive.

Please note our hours of delivery are Mon - Fri 8am - 4pm and Sat limited 8am - 12pm.  If you are arriving outside of these hours or on Sunday please contact us to discuss - an additional fee may be incurred.

 

Q. Does Beba Baby Hire install car seats & capsules in hire/rental cars?

A. As of 24th February 2016 we no longer deliver and install into hire cars at Melbourne Airport.  Due to the lengthy delays we have experienced with the car hire companies, installation/delivery to Melbourne Airport is not a viable option for us.

Please note for all orders placed before this date we will fulfill your delivery and no change will be made to your order.

 

Q. Can I buy a product at the end of the hire period?

A. Yes, we can provide you a 'to buy price' for any item we offer in our range.  Just drop us an email or give us a call on 1300 654 480 to discuss further.

 

Q. Can we pick up and drop off from Bebababy Hire?

A. Yes, we are located in the western suburbs of Melbourne - Wyndham Vale. This service is free and is available by appointment only.

  

Q. Does Bebababy Hire deliver?

A. Bebababy Hire delivers within a 35km radius from the CBD. Details of the suburbs included in our delivery zone are outlined in the delivery section. For orders of $50 and above delivery/pick up is free* Orders under $50 incur a fee of $20 which includes delivery and pick up* For locations outside our delivery zone, please contact us for a quote.

*Subject to our hours, location and days of delivery

  

Q. We require a product on short notice – can you help us?

A. We understand that life isn’t perfect and plans can unexpectedly change. Baby might come early or travel plans can change. If you require our products A.S.A.P please contact us on admin@bebababy.com.au and we will do our best to accommodate your requirements.

  

Q. Does Bebababy Hire offer baby capsules?

A. Yes, we offer for short term hire of only a few days as well as long term hire of 3 and 6 months plus everything in between.

 

Q. Does Bebababy Hire install baby capsules and car seats?

A. Yes, our staff are ACRI certified and installation is included free of charge during delivery of all Bebababy Hire products. We will require some basic car information to ensure we have the correct equipment upon delivery before we can install the car seat/baby capsule. Baby capsules and car seats' instruction manuals are available from our website if you wish to install the equipment yourself.

We also install baby capsules and car seats for non-Bebababy Hire products - please refer to the 'Services' section on the website.

 

Q. Does Bebababy Hire hold insurance?

A. Bebababy Hire holds public and product liability insurance for the hire of baby equipment and the installation of child car restraints.

  

Q. Does Bebababy Hire buy new equipment?

A. All of our equipment is purchased brand new from established Australian suppliers and all of our products meet Australian Standards.

 

Q. How do I know if the product is safe and secure?

A. Upon return we thoroughly inspect each product for any signs of damage or structural impairments. Items that have been involved in an accident will be discarded and destroyed. Bebababy Hire has a stringent quality standard incorporating a quality procedure which is undertaken between each hire to ensure we maintain our high standards throughout.

 

Q. Is the equipment clean?

A. We maintain a high standard sanitisation policy which ensures all products are cleaned and sanitised after every hire. Our sanitisation policy and checklist have been designed to ensure that all our products are maintained to the highest standard. As parents ourselves, we understand that cleaned and sanitised products are paramount when it comes to your little ones.

 

Q. Do I have to clean the equipment before I return it to you?

A. We ask that you return our items in a similar condition as it was hired to you. If a product is quite stained upon return, Bebababy Hire may deduct a cleaning fee from your bond at our discrepancy.

  

Q. What happens if a piece of equipment hired is damaged?

A. If any equipment gets damaged Bebababy Hire will charge you for the cost of the repair or the cost of the replacement unit. Bebababy Hire will make the decision which option is most viable.

  

Q. Is linen provided when I hire a portacot?

A. No, linen will not be provided as part of portacot hire

 

Q. Is a bond required when I hire equipment?

A. Yes, a bond is required upon credit card payment and this bond is returned once we have verified that the product has been returned as per the terms and conditions.

  • A bond of $50 is required for all orders under $250, 
  • A bond of $100 is required for all orders of $250 and above.

We will aim to return your bond between 2 - 3 working days after the product has been returned.

 

Q. I would like to change or extend our order. Can I do this?

A. Yes, depending on equipment availability. Please contact us as soon as possible to confirm whether we can arrange something for you.

 

Q. What is your refund policy?

A. If you are not satisfied with our product or service, please contact us and we will arrange for pick-up of the items. We will refund you the remainder of the unused term hire, less any costs incurred for pick-up.

  

Q. What is your cancellation policy?

A. We require at least 24 hours notification for cancellation of any orders. We will refund you the full amount within 3-5 business days of notification. Orders cancelled in less than 24 hours may incur an administration fee at the discrepancy of Bebababy Hire.

 

Q. What are your terms and conditions?

A. Please refer to our T&C page